Effective Date: 7th July, 2024

We know you care about how your personal information is used and shared, and All Fur Fun takes your privacy seriously. So that you may better understand how we use your data, we’ve provided our privacy guidelines and procedures in the policy below (the “Privacy Policy”). Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of the Services is at all times subject to All Fur Fun’s Terms of Service (the “Terms”), which incorporates this Privacy Policy by reference. Any capitalised terms used in this Privacy Policy without definitions have the definitions given to them in the Terms.

Privacy Policy

Collection of Personal Information

We may collect your personal information directly from you through telephone, text, email, or when you interact with our website. We may also gather information from other sources. This information can include your name, address, telephone number, email address, and details regarding your pet(s) and their care. If you choose not to provide your personal information, we may be unable to contact you and provide the information or service you require.

Additional Uses of Personal Information

We may also use your personal information for:

• Compliance and Legal Obligations: Complying with legal and regulatory obligations, including reporting requirements.
• Security and Fraud Prevention: Detecting and preventing fraud, security breaches, or other potentially prohibited or illegal activities.
• Research and Analytics: Conducting research and analytics to improve our services, develop new services, and enhance the user experience.
• Communication: Communicating with you about our services, promotions, and important updates. You can opt-out of marketing communications at any time.
• Internal Business Operations: Supporting our business functions, such as internal auditing, data analysis, and improving our operations.

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party service providers who assist us in our operations, such as payment processors, IT service providers, and marketing agencies.
• Legal and Regulatory Authorities: Government agencies, law enforcement, and regulatory bodies as required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner.

We ensure that any third parties with whom we share your personal information are bound by confidentiality and privacy obligations that are consistent with our own.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Types of Personal Information Collected

The type of personal information we collect depends on the services you request and may include:

• Information you provide such as the preferred vet agency, and details about your dog(s).
• Information you provide when making a booking, including your name, address, telephone number, email address, and credit card details.
• Communications between you and us.
• Transactional information about your use of our services.

Use and Disclosure of Personal Information

If we use or disclose your personal information for a purpose other than the primary reason it was collected, we will ensure that:

• The secondary purpose is related to the primary purpose (and directly related in the case of sensitive information), and you would reasonably expect us to use or disclose your information in that way, or
• You have consented to the use or disclosure of your personal information for the secondary purpose, or
• The use or disclosure is required or authorised by law, or
• The use or disclosure is otherwise permitted by law (for example, as part of an investigation of suspected unlawful activity).

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or destruction. These measures include encryption, access controls, and secure storage systems.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, or misleading. To request access or correction, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about our privacy practices or this privacy policy, please contact us here .